General Questions

Can I use the Prismbot with other strategies than the ones offered by Prism?
Currently, no. We only allow trading with our strategies. We do plan to add an alert builder system, and a subscription option for users to be able to use o...
Sun, 8 May, 2022 at 8:45 AM
Can I run multiple API’s (Sub accounts) from the same Exchange in Prismbot?
Yes, it is possible to connect multiple APIs (such as sub accounts) to your PrismBot. 
Sun, 26 Jun, 2022 at 6:38 PM
Is it possible to Close a trade that was opened by my bot manually?
Yes. You can click CLOSE on the right side of any active trades from your Prism dashboard. You will be asked to confirm this action after pressing this butt...
Sun, 8 May, 2022 at 8:47 AM
How can I track my Bot performance over a certain period?
You can access your Analysis from your Prism bot dashboard.  username.trade.prismbot.io/analytics-overview.html From this page, you can also see you...
Sun, 8 May, 2022 at 8:49 AM
How long does it take for the bot to execute an order after it's received?
Every user has their own bot and bot instance on a professional hosting service. Because of this, any bot executions from Tradingview webhooks have been clo...
Sun, 8 May, 2022 at 8:51 AM
Can I subscribe for unlimited positions and use the Prismbot to trade for my friends?
What is a bot position?  Bot positions just indicates how many trades you can have open at one time. For instance, there is currently a BTC position op...
Sun, 8 May, 2022 at 8:54 AM
Where are the servers running the Prism Bot located?
Our servers are hosted by DigitalOcean in Singapore, which is closest to the Binance and ByBit servers, to ensure faster execution.
Sun, 8 May, 2022 at 9:28 AM
If I lose a trade because PrismBot failed to execute a signal, do I get a refund?
No. You must take precautions.  Sometimes webhooks may fail due to Tradingview's systems. This is rare, but it does happen. We will also announce d...
Sun, 8 May, 2022 at 9:32 AM
Why should I use the Prismbot and not any other Bot services?
If you are using Prism Bot strategies, the Prism Bot service is the easiest bot tailored to these strategies and designed to work with them directly. While ...
Fri, 7 Oct, 2022 at 7:54 AM
How to Whitelist API for PrismBot IPs
Whitelisting the IPs of PrismBot.io is an extra layer of security to protect your account and prevent malicious access to your API and exchange information....
Thu, 2 Jun, 2022 at 6:49 AM